EXPERTX by Growthspace
Book a demo

ExpertX by Growthspace

Expertise, working
everywhere at once.

ExpertX turns the material and people you already have into agents that teach, practice, certify, coach, and answer — all from one knowledge model, with a real expert behind every one.

Book a demo

The problem

Expertise exists. It just doesn't reach the people who need it.

The knowledge sits with a few people

Your best rep, your veteran operator, your tax SME. When they're busy, everyone else guesses.

The material is messy

SOPs, tables, process maps, tickets, recordings — real enterprise content that generic models can't use cleanly.

Training and the job are separate

People learn in a course, then face the actual conversation with no way to practice it.

No one can see where it breaks

Completion is reported. Where a learner actually dropped off, and why, is not.

The approach

One knowledge model. Five agents. A real expert behind each.

ExpertX models your experts and your approved material once, then runs the whole enablement loop off it — so teaching, practice, certification, coaching, and in-flow answers all say the same thing.

Sources in

Docs, calls, tickets, SOPs

Expert in the loop

Named SME per agent

Knowledge Agent live

Under an hour

The suite

Five agents, one source of truth

01

Training Agent

Turns your material into structured learning.

Builds units from the documents, calls, and instructions you already have — then a training manager edits them in plain language before anyone sees them.

02

Role-Play Agent

Practice that behaves like the real conversation.

Multi-scenario practice that can change over time, so reps rehearse objections, policy edge cases, and pressure before the customer supplies it.

03

Certification Agent

Evidence that someone can actually do it.

Scores real behavior against your framework and produces scorecards, so certification reflects performance instead of attendance.

04

Coaching Agent

Expert judgment, available at scale.

Captures how your best people think and coaches managers and reps on the same standard across every site.

05

Knowledge Agent

Answers in the flow of work — 95%+ accuracy.

Modeled on internal SMEs and your approved content, for product use, implementation, compatibility, and field questions. Ready in under an hour.

Every agent draws on the same approved knowledge — so practice, certification, and answers never contradict each other.

Book a demo

How it works

Knowledge in. Training out. Engagement up.

With the amount of knowledge available, creating and delivering professional training shouldn't be a bottleneck.

  1. 01 · Sources

    Start with what you already have.

    Training documents, help center articles, recorded calls, support tickets, product instructions. ExpertX connects to the material your teams already produce — no new content project.

    It's a combination, not a checklist. Every subject draws on a different mix, and you can keep adding or removing sources as the material changes.

    Handling pushback

    sources found

    Training documents3
    Help center63
    Calls89
    Tickets362
    Product instructions2

    All of it feeds ExpertX · add or remove any time

  2. 02 · ExpertX

    One knowledge base, built on your organization's expertise.

    ExpertX reads every source, resolves what conflicts, drops what's stale, and maps the rest to the skills each role is expected to demonstrate. It stays current as the material changes.

    ExpertX

    knowledge base

    1. 1Ingest and structureEvery source parsed into one model of what the organization knows.
    2. 2Deduplicate and verifyConflicting and outdated material resolved before it reaches a learner.
    3. 3Map to skills and rolesKnowledge tied to the skills each role is expected to demonstrate.

  3. 03 · Units

    The subject breaks into units to learn.

    ExpertX writes the units from the knowledge base, each with the modalities it can be delivered in and the time it takes. Pick the modality per unit — the same content, practised the way that suits the team.

    Learning units generated by ExpertX

    pick modality

    1. Reading the real objection~18 min

    from 362 tickets · 89 calls

    PresentationRole playKnowledge
    2. Getting the buyer back in the room~10 min

    from 89 calls · 3 documents

    PresentationKnowledge
    3. Holding price under pressure~12 min

    from 63 help center articles

    PresentationRole playQuiz

  4. 04 · Review and edit

    The training manager stays in control of every unit.

    Walk through what ExpertX produced and change it by asking. Rewrite text, swap imagery, adjust the narration, add or remove sections — in plain language, with the unit updating beside you.

    Nothing reaches a learner until it is saved.

    Unit 1 Reading the real objection

    Role playKnowledge✓ Save
    Tell me what to change.Add source to this section for additional reading.Added, with links.
    Ask to edit…↑

    Section 2 of 4

    Name the blocker before you answer it

    Narration updated

  5. 05 · Distribute

    Send the selected content to the right people.

    Choose the audience, set the window, and distribute. Each team gets only the units that fit its role.

    Distribution

    3 units selected

    Sales · EMEA24 learners
    Sales · North America31 learners
    Customer Success15 learners

    70 learners · starts Monday · 6 weeks

    Distribute

  6. 06 · Measurement

    Every session returns data on the learner and the unit.

    Completion, scores, and drop-off — per learner and per unit. Results go back to the training manager, and back into ExpertX, so the next cycle is built on what actually worked.

    Handling pushback · units 1–3

    70 learners · 6 weeks

    Started

    74%

    52 of 70

    Median score

    71

    goal 85

    At goal

    18

    learners

    Time to goal

    6.5d

    first open → goal

    Completion by section

    Intro100
    Set the frame92
    Warm-up81
    Handling pushback46
    Reflection38

    Results feed back into ExpertX for the next cycle.

Sales enablement

Rehearse the deal before it happens

Methodology training, multi-scenario role-play that changes over time, scorecards, coaching — then assessed behavior compared with outcomes in the field.

  • Sales methodology training built from your own playbook
  • Role-play that escalates instead of repeating one script
  • Scorecards tied to your framework, not a generic rubric
  • Assessed behavior compared with field outcomes

Service enablement

One service standard across every location

Framework training, practice, scoring live conversations, progress tracking, and knowledge agents modeled on internal SMEs.

  • Service framework training and practice
  • Scoring live branch conversations
  • Weekly category expertise for specialist roles
  • A consistent service philosophy across stores

Technical enablement

Depth that doesn't depend on one veteran

Training built from existing factory and product material plus SME gap-fill, with practice for settings, quality, and safety.

  • Factory training from existing materials plus SME gap-fill
  • Practice for operating settings, quality, and safety
  • Less reliance on scarce veterans
  • Technical Knowledge Agent for product use, implementation, and compatibility

Why ExpertX

Accuracy first, always a human in the loop

One knowledge model, five agents

Teaching, practice, certification, coaching, and answers run off the same source of truth — so what a rep practices is what the Knowledge Agent will tell them.

Human-in-the-loop by design

Every agent is tied to a real expert who closes gaps and improves accuracy. The AI scales what already exists; it does not replace expert judgment.

Built for messy enterprise data

SOPs, tables, process maps, and internal docs most generic models can't use cleanly.

Visibility where it matters

Completion, scores, and drop-off per learner and per unit — the signal for what to rebuild.

Governance

Enterprise-grade by default

Agents stay aligned with approved content and policy. Training managers approve what learners see, and outputs are for enablement.

Read about security
Certifications: ISO 27001, CCPA, AICPA SOC 2, SOC 2 Type II, GDPR

FAQ

Questions enablement teams ask

Do we need to write new content first?

No. ExpertX starts from what you already have — training documents, help center articles, recorded calls, support tickets, product instructions — and a real expert closes the gaps the material never covered.

How fast can something go live?

The Knowledge Agent is ready in under an hour. The other agents follow your review pace, because a training manager approves units before learners see them.

Who controls what learners see?

Training managers do. They edit units in plain language, and nothing reaches a learner until it is saved. Agents stay aligned with approved content and policy.

How accurate are the answers?

The Knowledge Agent runs at 95%+ accuracy. Adoption depends on trust, and trust depends on answer quality — which is why every agent has a named expert behind it.

What can we actually measure?

Completion, scores, and drop-off per learner and per unit, plus assessed behavior you can compare with outcomes in the field.

Is it enterprise-ready?

Growthspace maintains SOC 2 and ISO 27001 programs and supports GDPR and CCPA. ExpertX is already in live enterprise use.

Book a demo

Bring your messiest process. We'll show you the agent for it.

We'll build from material you already have, put a real expert in the loop, and show you what learners and managers actually see.

Review the agents

Walk ExpertX against your process

Tell us whether this is sales, service, or technical enablement.